Terms & Conditions
Whether you are moving across the street or across town, our company wants to be with you every step of the way! Our professional experienced team is available to help you with the stressful transition. Please feel free to ask any questions or make any suggestions, we are always happy to help.
Marriott Removals is a Registered moving company, which offers a wide range of moving services. The following terms and conditions will aid us facilitating a successful moving process.
Waiting for Keys:
We do understand that when you are in an exchange, keys do not always get handed over immediately. Whilst this can be frustrating, we will allow 1 hour waiting time, from when the team arrive at your new property. If the team are waiting for you to collect the keys for more than 1 hour, then an additional charge of £50 per hour, plus VAT will be added.
E.g; arrival time at property 12pm, wait time 1 hour = (included in your quote) Wait time 12pm to 2pm (2 hours) = £50 + VAT = £60
Wait time 12pm to 3pm (3 hours) = £100 + VAT = £120
***We request you do not offer/serve alcoholic beverages to our team, thank you.**
Multiple Locations:
At your direction we can pick up or drop off anything anywhere, within the UK. Additional charges may apply.
Waste:
Marriott Removals do not possess the licence necessary for disposing of furniture, therefore please do not ask our drivers to dispose of items as this is not allowed. Marriott Waste Disposal can dispose of your furniture, but will be invoiced separately as this is a separate company from Marriott Removals.
Packing:
We do offer packing services; we are able to provide bubble wrap and boxes for additional costs. If there are glass/mirrored items, and any other fragile items, it is vital you let us know at the time of booking. Our prices begin at minimum 4 hours at £400 plus VAT, and every hour after is £100 plus VAT.
Pricing:
We understand that moving is a stressful time, and we will try to give you the best price possible. The flat rate package can be determined by way of a free survey by phone, email, or a home visit. This will produce the moving quote that will be given to you prior to your booking your move with our company.
Inventory Listed Items:
All items that require transportation must be indicated on your inventory list. It is the customer’s responsibility for all items loaded to be confirmed on the inventory list. The price will have been confirmed based on your itemised list.
Any large items that have not been entered onto the list will either be subject to further additional charge or, if the Team are not able to accommodate the item on the van, due to being already full you will be charged for the additional use of the van, the Team, and their time if they are expected to return.
It is the customers responsibility for all items being loaded and to be checked that nothing has been left behind. Please inspect the vehicle after the unloading for goods which might have been left behind. Please also be aware that if you have not paid
for a premium packing service then you will be charged for our team taking time out for fragile items. Please ensure that you secure any large glass, mirrored or fragile items yourself and inform the admin team, otherwise we will charge a further cost for the time that this will take for our team to do.
Contract and Booking:
Once you have booked with us, you will be provided with a customer contract. Your itemised list will be included in the contract and you will be required to pay a 10% deposit over the phone for your booking.
If there are any items not included in the list, an additional charge will be added onto your payment, which will be determined based on the items and could be subject to an additional fee.
Please understand that furniture, such as wardrobes are not meant for building, dismantling and then reassembling.
Your wardrobe may not go back as previous condition.
If you have requested your wardrobe to be dismantled, please be aware of this.
Excluded items:
The following items are specifically excluded from this contract and if they are moved by us, we do not accept any responsibility for loss or damage.
* Jewellery, watches, precious stones, money, stamps, coins or goods or collections of a similar kind.
* Potentially dangerous, damaging, or explosive items.
* Goods likely to encourage vermin or other pests or to cause infestations.
* Any animals including pets, birds, or fish.
You will be required to contact a CORGI gas engineer to disconnect your gas cooker. If you like, we can recommend a qualified and registered engineer to disconnect your gas cooker the day before your move. Please call the office and let us know if this is the case.
Rescheduling/Cancellations Policy:
We understand that changes in circumstances occur. Keys may not be ready; contracts may not be ready for signing or the chain falls through. If you find yourself in this situation not to worry, we will try our best to re-accommodate your next date.
If you give less than 48 hours’ notice, Marriott Removals will retain your deposit to cover our expenses and loss, and will result in having to pay a new deposit to rebook. A charge will not be made if more than 48 hours’ notice has been given.
Additional Services:
Along with the necessary moving equipment, the movers also carry tons of blankets, straps, and tools inside their trucks at all times. If you would like to request that the movers wrap everything for you, you must notify our company prior to your move; this additional service will include an additional cost.
Pianos and heavy items, such as American fridge freezers, will incur an additional fee, this is due to having an additional team member on site. A surcharge may also apply for stairs per flight, elevator, and long carry, unless otherwise arranged at time of booking.
Arrival times:
Please note that all times given are estimated times of arrival and may vary. However, we do try to adhere to the time you are given but cannot always predict certain circumstances. Your patience in this regard is highly appreciated.
Payment Method:
Unfortunately, we do not accept cheques. For your convenience there are several means of payment available; cash, card payment, or bank transfer. You will be required to telephone the office on 07548973412 before the unloading of your items.
*** All invoices must be settled prior your items being unloaded. ***
Damage Claims and Loss:
Marriott Removals have comprehensive insurance, which is available for your viewing on request. Damages rarely occur because of the extreme cautiousness the movers use when moving, but we are human, and mistakes do happen.
Our policy for damages that occurs varies on the value and type of damage to items which are “dropped” by our team during service. No other damage claims will be awarded and/or processed. Items, objects and or appliances which are damaged will have a repair or replacement value, according to our insurance policy.
We are not responsible for any missing items after the movers have left your premises. You are responsible to inspect your items and make sure all your belongings are accounted for prior to the movers’ departure.
Any damages need to be reported to the operational manager and the office on the day of move, with up to 48 hours to file the claim. After the 48 hours, Marriott Removals has the right to reject the claim.
**DISCLAIMERS**
COVID-19
We have a duty of care not only to our customers, but to our staff too. We understand that you or someone in your family may test positive for COVID, however, you must declare this to us and as long as it is within 48 hours or more notice, we will rearrange your move.
If you need to cancel within less than 48 hours notice, but choose not to rearrange with us, we will not return the deposit, as our removals team are self employed and are paid a retainer fee.
If you would like to discuss this further, please contact the service manager on 0161 885 0503.
Please note that unless previously agreed, children should NOT be present during your house move. All packing MUST be completed before the removal team arrives. We will not be held liable for any issues you have regarding any maintenance teams which you have organised to be present on the day of your move.
We strongly advise that you do not organise for any maintenance etc. to take place on the day of your move. If there are people working within your property when our teams arrive, it can become hazardous.
If you do organise for maintenance to take place, you are responsible for giving them access to your property – we will not be held accountable if you miss their arrival.
All circumstances stated within this section are issues of health and safety and can lead to your move taking longer than expected, therefore leading to addition hourly charges.
Tips and Feedback:
Your generosity is more than welcome and is very appreciated for the hard work that our moving team provides. Although it is customary to tip the movers, you are not required to do so. We do have a review section on our website and would appreciate any feedback that you could provide.
And finally, thank you for choosing Marriott Removals. We wish you all the best in your new home.